Questions and Answers
Do you ship worldwide ?
Yes, except for some countries that will not appear in the scroll list.
However, we had to remove Belgium from the list.
How can I contact you ?
Questions about the products in stock, an expiry date, or when your order will be sent ?
You can contact the pharmacy here : https://www.france-health.com/en/contact-us
Other questions to the webmaster ?
On Facebook : https://www.facebook.com/FranceHealth/
by phone : +337 69 56 71 96
by mail : firstname.lastname@example.org
What are the shipping costs ?
The shipping costs are automatically calculated when you make a cart and enter a delivery address and country, based on the weight of the products you choose and the volume of the parcel.
We follow Colissimo and Colissimo International costs.
Which carrier do you use ?
We use Colissimo and Colissimo International, which becomes DPD UK in United Kingdom, EMS in China when your parcel arrives in your country.
Are your products authentic ?
Yes of course. We are the french pharmacy Côte d'Azur Pharmacy located 14 rue de France, 06000 Nice, France. Our products come from the laboratories. You can check with them that we are an authorized distributor. Or check the details on the products boxes. For example, on Filorga products, there is a QR code that leads to Filorga security check page (www.proof.filorga.com), there is a Bubble Tag stick on the box and you can compare on internet.
Do you provide large quantities of products ?
No, we are a pharmacy, our own orders are limited.
Is there any discount ?
We can not discounts or advertising, but you always find our products at the best prices we can afford. Sometimes on product pages, you can find degressive prices according to selected quantities.
Do you have a commercial ?
We are a pharmacy, we do not have a commercial. Only a team in the pharmacy and a webmaster.
Where can I track my parcel ?
You can track your parcel here : https://www.laposte.fr/particulier/outils/en/track-a-parcel by selecting your language.
You can find your parcel number in the email you received when your parcel has been sent, or in your order history.
I did not receive my parcel !
First of all, check with your caretaker.
If not, to open an investigation with our transport company Colissimo, we need you to provide us with a handwritten, dated and signed certificate of non-receipt of Colissimo parcel n°(parcel number) and a copy of your ID card; we will provide them to the postal service but we will have conclusion within 30 working days for the following countries : Germany, Australia, Austria, China, South Korea, Denmark, Spain, USA, Finland, UK, Greece, Hong-Kong, Ireland, Iceland, Italy, Japan, Luxembourg, Norway, Holland, Portugal, Russia, Singapore, Sweden, Swiss, Ukraine.
Other destinations : 90 business days.
Please send these documents via contact form https://www.france-health.com/en/contact-us
To get further information quickly, you should contact the carrier in your country.
I have a VAT number, how can I enter it ?
When you create a delivery address, fill the field "company number". Then, the VAT number field appears and you can enter your VAT number if you are eligible to the intra-european VAT exoneration.
If you validate your order with a non-valid VAT number, we have to cancel and refund so you can order again rightfully, letting the VAT field blank.
The delivery address must match with your VAT society informations.
May I have a tax refund ?
No, tax refund is only available for non-EU residents who buy physically inside EU.
You can still order without VAT if you have a VAT number.
What if my parcel is damaged ?
Our products have been protected inside the parcel. Parcel is delivered against signature; if the parcel is damaged, it is very important that you refuse it or to make reservations about the condition of the goods. This way, we could open an investigation with postal services to refund broken goods.
What are the payment methods ?
The available payment methods are credit card (Visa, CB, Mastercard...) and bank wire.
We do not accept checks or Paypal.