Do you ship worldwide?
Yes, except for some countries that do not appear in the drop-down list.
Please note that we have removed Belgium from the list.
How can I contact you?
Questions about products in stock, expiry dates, or your order's shipping status?
You can contact the pharmacy here: https://www.france-health.com/en/contact-us
Other questions for the webmaster?
On Facebook: https://www.facebook.com/FranceHealth/
What are the shipping costs?
Shipping costs are automatically calculated when you add items to your cart and enter a delivery address, based on the weight of the products and the volume of the parcel.
Our rates follow Colissimo and Colissimo International pricing.
Which carrier do you use?
We use Colissimo and Colissimo International, which are handled by DPD in the United Kingdom and EMS in China once the parcel arrives in your country.
Are your products authentic?
Yes, of course. We are a licensed French pharmacy, Côte d'Azur Pharmacy, located at 14 rue de France, 06000 Nice, France. Our products come directly from the laboratories. You can verify with them that we are an authorized distributor, or check the details on the product packaging. For example, Filorga products feature a QR code leading to their security check page (www.proof.filorga.com) and a Bubble Tag sticker on the box for authentication.
What are the new regulations regarding aesthetic hyaluronic acid injections?
Hyaluronic acid: French health authorities are strengthening regulations by making a medical prescription mandatory (Published 05/31/2024).
Since May 31, 2024, a decree from the Minister of Health has strictly regulated the dispensing of medical devices and injectable products containing hyaluronic acid.
This decree aims to better protect the public from illegal injections. For several years, an informal market has developed where non-healthcare professionals perform injections for cosmetic purposes.
The new decree stipulates that injectable hyaluronic acid devices are now available only upon medical prescription for patients, and for professional use by doctors and dental surgeons.
Who can now prescribe hyaluronic acid-based medical devices?
Only doctors can now prescribe these devices for medical or cosmetic purposes. Dental surgeons are authorized to prescribe them for medical purposes only.
The decree also stipulates that while these devices are still dispensed in pharmacies, they can only be provided to the public upon presentation of a prescription from a doctor or dentist.
Consequently, individuals wishing to use injectable hyaluronic acid must consult a qualified professional authorized to perform these injections.
The pharmacy will refuse and cancel any order placed by a non-medical professional, an unverifiable professional, or any order outside of the legal retail framework.
Additional Regulations Applied to FRANCE-HEALTH
For France, the sale of:
- All injectables listed on France-Health.
- All hyaluronic acid presented in vials for mesotherapy.
Will be strictly restricted to physicians for medical or cosmetic use and to dentists for medical use.
Do you provide large quantities of products?
No. As a pharmacy, our own supply is limited. We are not a wholesaler. We will refuse and cancel any order exceeding the legal retail limit. We deliver exclusively to end customers, not to resellers.
Is there any discount?
We cannot offer extra discounts or advertising due to pharmaceutical regulations, but we always ensure our products are at the best possible price. On some product pages, you may find volume discounts according to the quantities selected.
Do you have a sales representative?
We are a pharmacy; we do not have sales representatives. Our team consists of pharmacy staff and a webmaster.
Where can I track my parcel?
You can track your parcel here: https://www.laposte.fr/particulier/outils/en/track-a-parcel by selecting your language.
You can find your tracking number in the shipping confirmation email or in your account order history.
I did not receive my parcel!
First, please check with your concierge or neighbors. If it is still missing, we can open an investigation with Colissimo. We will require a handwritten, dated, and signed certificate of non-receipt and a copy of your ID. The postal service generally provides a resolution within 30 working days for the following countries: Germany, Australia, Austria, China, South Korea, Denmark, Spain, USA, Finland, UK, Greece, Hong Kong, Ireland, Iceland, Italy, Japan, Luxembourg, Norway, Netherlands, Portugal, Russia, Singapore, Sweden, Switzerland, Ukraine.
Other destinations: up to 90 business days.
Please send these documents via our contact form: https://www.france-health.com/en/contact-us
I have a VAT number, how can I enter it?
When creating a delivery address, fill in the "Company" field. The VAT field will then appear for intra-European VAT exemption eligibility.
If you validate an order with an invalid VAT number, we must cancel and refund the order so you can place it correctly by leaving the VAT field blank.
The delivery address must match your official company information.
May I have a tax refund?
No, tax refunds (tax-free shopping) are only available for non-EU residents who purchase goods physically inside the EU. However, you can order without VAT if you have a valid intra-community VAT number.
What if my parcel is damaged?
Our products are securely protected. Parcels are delivered against signature; if the box is damaged, it is vital that you refuse the delivery or clearly note the damage on the delivery slip. This allows us to open a claim with the postal services to refund or replace broken goods.
What are the payment methods?
Available payment methods are credit card (Visa, CB, Mastercard, etc.) and bank wire transfer.
We do not accept checks or PayPal.