Following misuse or domestic use of class III medical devices that have occurred in France in recent times, brought to our attention by the national representatives of several laboratories, we must temporarily suspend deliveries on French soil.
Injectables should only be used by the trained medical profession. Aesthetic doctors, dermatologists, dentists only.
It is a medical act and in no way domestic.


- We ship most countries of the world. When you create an address, the list should show your country, confirming that the delivery of our products is possible in your country.

- We have no right to send cosmetics of the following brands outside the European Economic Area :

Avène, Aderma, Ducray, Galénic, Elancyl, Klorane, René Furterer, Vichy, La Roche Posay, Skinceuticals, Sanoflore, Roger Gallet, Biotherm.

- Warning : The buyer must know which products can be imported under the laws of his country.
If the package is blocked and then sent back by his country's customs to us, the order will be refunded minus the shipping costs.

- We can not deliver products in Belgium due to a notification from the Belgian agency AFMPS.

Delivery of your package :
Deliveries are made to the address indicated in the order form.Delivery times are given only as an indication; if these are exceeding thirty days from the date of the order, the contract of sale be terminated and the buyer refunded.
The parcel (s) shall be addressed to the buyer by La Poste whose characteristics are the following :
The buyer or recipient of the product is delivered home by the postman. In absence, the factor leaves a notice of passage which will allow the withdrawal of the order to the nearest post office for a period of fifteen days or refuse the goods by signing immediately upon withdrawal one anomaly report with the Post's representative.
Damaged Products :
If one or more items are delivered broken, it is possible to open a postal inquiry.
Warning, this is only possible if the customer has made a written reservation to the postman at the time of delivery.
By doing this, the customer proves that the condition of the package at the time of delivery was not good and allows us to act towards the postal service.


Retraction and Returns

Purchasers, non-professional natural persons, shall be granted a period of 14 days from the delivery of their order to return the product to the seller for exchange or refund without penalty, with the exception of return costs. In case of exchange, only products returned in perfect condition of resale and in their original packaging.

Product Return Address:

France-Health
Côte d'Azur Pharmacy
14 rue de France,
06000 NICE
FRANCE

We apply the rates of Colissimo France and International 2017. Do not forget to allow 48 hours for the pharmacy to prepare your package which will then be shipped. This may take longer if exceptionally one of the products is no longer in stock. Shipping costs include packaging, handling and postage. They vary according to the price or weight of the your order. We advise you to consolidate your purchases into a single order, unless it exceeds 1700 euros. Your package is shipped to your particular care is taken to the package containing fragile products. Packages are oversized and protected. If the dimensions of the package and your mailbox allow, the package is placed in your mailbox. The factor may give the parcel to a caretaker if you have one
and notify you. Otherwise, the factor should ring at your door to try to deliver you and make you sign, including if you live in a building.

The delivery of your order is ensured in Colissimo. With Colissimo, your order is delivered from Monday to Saturday between 9 am and 12 pm, by hand and against signature. In case of absence or impossibility of delivery of your parcel (no guard, ...), your Parcel Factor submits a passing notice stating the date and address of the post office where you can pick up your parcel upon presentation of an ID. From the date mentioned in the notice of passage, you have 15 days to withdraw your parcel. After this deadline, the automatically returned to its sender.

At any time, thanks to the package number which is communicated to you by France-Health on the page of your order, you can follow your parcel by connecting HERE.

Here is the article of our General Conditions of Sale concerning the delivery:

"5 - Deliveries

 
The products acquired by the Buyer will be delivered within a maximum period of thirty days to the address indicated by the Purchaser when ordering on the
website.
This delay can be not respected if the postal services, the customs or the laboratories fail to ensure smooth and fast delivery, to which we can do nothing.

Except in special cases or unavailability of one or more
products, the ordered products will be delivered in one time. Deliveries are provided in France by Colissimo followed, outside France by Colissimo International (that becomes EMS in China for example).

We specify that prior order, the buyer must allow at least 48 hours (days), , so that the pharmacy prepares his parcel before routing celui- this.

Composition of the parcels is expected to take 48 hours minimum indicative time before shipping, more if a product is exceptionally not in stock at the Pharmacy.
If a product is missing, the customer can choose to wait or to be delivered with the products in stock, and to receive later the missing product.

The Seller undertakes to make its best efforts to deliver the products ordered by the Buyer within the above deadlines specified. However, such time limits shall be communicated as
and any overrun shall not give rise to no damages, retention or cancellation of the order
by the Purchaser. However, if the products ordered do not been delivered within 30 days of the
the indicative date of delivery, for any reason other than force majeure, the sale may be resolved upon written request the Buyer or the Seller. As soon as the products are or come back to the pharmacy, the sums paid by the Buyer will be returned to him without delay, excluding postage if they have been used.

 
Delivery is deemed to have been made upon delivery of the products ordered by the Seller to the carrier.

In the event of a specific request from the Buyer concerning
conditions of packaging or transport of the products ordered,
duly accepted in writing by the Seller, the related costs
will be the subject of a specific additional invoice, on
previously agreed in writing by the Purchaser.

The Purchaser is obliged to check the condition of the products delivered. It
period of twenty days from the date of
delivery to form by email to contact@france-health.com
reservations or claims for non-conformity or
the products delivered, together with all the supporting documents
thereon. After this period and failing to comply with these
the products shall be deemed to be in conformity and free from
any apparent defect and no claim shall be
validly accepted by the Seller. by the Purchaser.

The Seller shall replace, as soon as possible and at its expense,
the products delivered, including any apparent defects or defects in
compliance will have been duly proved by the Purchaser. These defects and defects of conformity are those due to laboratory manufacturing. Damaged products are the subject of another paragraph.

If a product has a defect, please provide us with the batch number so that we notify the manufacturer.


The delivery is accompanied by a delivery of the object and therefore a transfer of ownership and risks related to the object. Thus, once the delivery is made, in the presence or not of the Buyer, the Seller can not be held responsible for the damage caused to the parcels if there is one.

ARTICLE
7 - Right of withdrawal

In accordance with the provisions of Article L 121-20 of the
Code de la Consommation, a 14-day withdrawal period to abandon its order, after which it will be refunded if it has not been shipped.

The Buyer also has fourteen days
from the delivery of the products to return
to the Seller for the purpose of exchange or refund,
condition that the products are returned in their packaging
original and in perfect state of resale.
Damaged, dirty or incomplete items are not included.

The costs of return will be at the exclusive charge of the Buyer.

Return of products must be accompanied by the invoice.

The return address is as follows:

France-Health
Côte d'Azur Pharmacy
14 rue de France,
06000 Nice
FRANCE

Exchange (subject to availability) or refund minus shipping costs will be
within thirty days of receipt by the Seller of the goods returned by the Buyer.